About Interconnect Systems
Team
No other company takes the customer relationship more seriously than Interconnect Systems. We were one of the first companies in the country to offer a five-year warranty and we continue to expand on the vendor confidence theme with our new CTAP managed services arrangement. This new program takes telecom procurement to a whole new level, offering a unique and innovative way to gain the use of telecom solutions. This program ensures that you will always have the latest technology helping you achieve your goals all the while enjoying a service and support program that goes beyond anything offered in our industry.
If you are not totally satisfied with your solution from Interconnect Systems within the first 60 days of ownership, the entire cost of the system, including labor, will be refunded - no questions asked. That is how confident we are in our ability to deliver on our products and our promise.
ISC maintains an inventory of in-field equipment to meet our service and support goals. Our warehouse is centrally located in the center of our coverage area, guaranteeing the shortest possible drive times - the right part, right away, so we can minimize customer downtime.
Another innovation from ISC! Our pre-paid maintenance option protects you from catastrophic failures and the ordinary day-to-day issues that often arise - the protection of an insurance policy with the added value of a labor retainer. Any unused portion of the contract is refunded or applied to the next annual agreement.
While most companies brag about simple emergency response times, we speak proudly about our mean time to fix average. For the last ten years, we have maintained a mean time to fix of less than 3 hours for our entire coverage area - a much better indicator of our ability to serve you than the time it takes to call you back.
Interconnect Systems provided five-year warranties way before they were status quo, and we continue to offer the best warranty available. ISC always includes labor and all miscellaneous materials - no special exclusions, no fine print. Peace of mind against the unforeseen expense of equipment failure.
Achieving dealer status from major manufacturers is not an easy task. ISC proudly displays the highest level of certification from Mitel, ESI and Adtran - enabling us to represent the entire product line from each manufacturer and receive priority technical support when needed.